Ticketing systems are usually controlling more than half of most software development companies' internal processes and activities. Let us see what is wrong with these systems and why they are so weird and complicated to use.
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There are lots of modern applications that have unpredictable, complicated, or even irritating interfaces. There are many reasons why it may happen — functional, visual, cultural, etc. The following article explains how to prevent common issues and make the interface of application simple and user friendly.
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Every software developer knows that an application may trigger lots of errors. Many factors can cause it — bad configuration, invalid source data, inexperienced users, lack of knowledge, etc. However, an application may tolerate some errors and do not tolerate others. So, where is the border which separates them?
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Developers often complain about the complexity of the software they have to develop or support. They mention application architecture, amount of supported code, code complexity, business requirements, and the way customers use an application (user experience). Let us have a look at the most prevalent complaints, underlying issues, and ways to deal with them.
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