Ticketing systems are usually controlling more than half of most software development companies' internal processes and activities. Let us see what is wrong with these systems and why they are so weird and complicated to use.
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Software is built on top of programming interfaces. Every time an application has to contact any third party service (DB, mailing agent, API), it has to use a proper interface (and protocol) to do that. This article contains general thoughts on why interfaces are essential and how to use them properly.
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There is an eternal "holy war" between developers who want the application to be as simple as possible and the ones who want to introduce as much flexibility as possible. The first group votes for the KISS principle, while the second group considers SOLID as a cornerstone. Let us see what all this fuzz is about.
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There are lots of modern applications that have unpredictable, complicated, or even irritating interfaces. There are many reasons why it may happen — functional, visual, cultural, etc. The following article explains how to prevent common issues and make the interface of application simple and user friendly.
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