Ticketing systems are usually controlling more than half of most software development companies' internal processes and activities. Let us see what is wrong with these systems and why they are so weird and complicated to use.
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Developers often complain about the complexity of the software they have to develop or support. They mention application architecture, amount of supported code, code complexity, business requirements, and the way customers use an application (user experience). Let us have a look at the most prevalent complaints, underlying issues, and ways to deal with them.
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