There is a widely known pattern called the Decorator. Some developers use it properly, some developers use it wrong, but most do not use it at all. I want to explain what the decorator is and when and how you have to use it.
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Ticketing systems are usually controlling more than half of most software development companies' internal processes and activities. Let us see what is wrong with these systems and why they are so weird and complicated to use.
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Software is built on top of programming interfaces. Every time an application has to contact any third party service (DB, mailing agent, API), it has to use a proper interface (and protocol) to do that. This article contains general thoughts on why interfaces are essential and how to use them properly.
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Every developer faced a situation when he wrote a piece of code that works inexplicably. It is magic! — he says. But why a developer think that this is magic and not a consequence of some internal processes execution? And what should he do with this magic?
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